Is Mobile Marketing Really Going to Last?

Isn’t it the worst when you are linked to a website, or you go to visit a website that you looked up through some sort of search engine, and then when you get there, it sucks. When I say it sucks, I am talking about when you can’t press on links, maybe you have to scroll to right or left to see what an image is, or the text is tiny. All in all, it sucks, its frustrating, and it makes you think poorly of that business. Like, why have they not gotten with the times and created a website that is mobile-device friendly?

If you are still confused on what I am talking about. Well, view the photo below.

The photo on the left is what you would ideally see on a regular desktop computer, but it is just plain annoying when you have to view it through a cellphone. You want your website to be mobile-device friendly, like the one on the right.

Those informative folks over at ComScore have created a beautiful white paper titled, U.S. Digital Future in Focus 2014. I would be lying if I said that this white paper was useless, because it is damn informative and eye-opening. Multi-platform users (people who use both mobile and desktop devices) are becoming more and more popular. Did you know that at the end of 2013 56% of digital media consumers constituted the ‘multi-platfom majority’? Yeah, I didn’t know that either.

Thinking

Since this is becoming more and more prominent, marketers need to tighten their boots and jump feet first into being able to market to multi-platform users. In all actuality, Instead of surfing the wave, you will become the wave. You will be able to tell your competitors that you been on that mobile marketing tip.

You have to be able to tailor each message depending on if they are on a mobile device, or on their desktop. This partially goes back to what I was talking about in the beginning of this blog post. Based on what they are doing on their mobile device, you can target certain advertisements, certain offers, and much more. As a marketer, you must get as creative as possible.

In December of 2010, smartphone engagement has grown from 131 billion total minutes spent on the platform to 442 billion by December 2013. Mobile accounts for 57% of all internet use. Smartphones have passed desktop usage. That’s insane, technology is changing too fast man. ***MIND BLOWN*** Now do you believe that mobile marketing is only going to become more and more popular?

In 2013, 85% of internet time spent on smartphones involved apps. People love their apps. Marketers should be aware of this (hopefully they already are tbh) because it could be a great way for them to enter into markets that is not typically the norm.

Starbucks is the king when it comes to getting you addicted to their products. Starbucks recently created an app that allows you to make purchases through your phone. Washington Post actually wrote an article titled, Starbucks Has Managed to Get You Addicted to Its Coffee – And Its App. Starbucks announced that customers pay for a purchase using a smartphone up to 7 million times per week. Out of all the transactions that Starbucks accumulates, 16% of those are mobile payments.

Starbucks

Starbucks is killin’ it right now. They have also implemented their My Starbucks Rewards program, which allows their members to earn special discounts and free shwag. They also give you a free coffee when it’s your birthday. Except they’re sometimes a couple weeks off (this happened to my digital marketing professor), better late than never, right?

Another cool thing is that they are able to decrease the amount of credit card transaction which means less credit card fees on their end. Starbucks is about to make a killing. BRB about to go invest in Starbucks stocks. Fun fact, since December 23rd their stocks have jumped up ~$12. Not too shabby Starbucks, not too shabby.

Starbucks is ambitious which is probably a huge component of their success.In 2015, they plan on allowing you to place orders from your phone. This will decrease wait times, and potentially raise sales. BRB about to actually go invest in their stocks.

ComScore created ANOTHER dope white paper titled, The U.S. Mobile App Report. Let’s say that every 8 minutes that you are on your cellphone, 7 of those minutes involve an app. People love their apps. If businesses really want to connect with their target audience, they should create an app they can view their website, products, or offers. I frequently view Four-Pins.com, which is IMO one of the dopest fashion, life, style, gear blogs on the internet. Like check out this recent post by them. Do you love Raf, but hate the price? Because I do. I would purchase tons of Raf Simons if I could afford it. When I land my first job, you better believe that I am going to be Raf’d out (hopefully, student loans could prevent that for awhile). If they had an app, they could potentially get a lot more views/ viewers. It’s always so much easier pulling up an app, than having to go through a search engine to go to a website. (wow, technology has made me sound very lazy -___- ) Creating an app could take some foot-work on their end, but I think they would benefit greatly.

        

Damn, if that’s not #fire, IDK what is. Look at that fish-tail. Look at that attention to detail. #Wheww #Wheww #Wheww.

So let’s say that you are reading this blog post because you want to improve you site. Well, Moz created an article titled, The SEO’s Guide to Building a Great Mobile Site. When you are trying to decide on how to make your site, mobile-friendly, you need to think about the content. There is two options for content, you either have the same content that is on your site, or different content. Before you worry about the technology aspect, you need to understand what you goals are with the mobile site. Do you want to simply inform them about directions to your restaurant? Possibly only list your hours? Maybe all the information that your regular site provides is a little excessive and needs to be trimmed down. This step may seem miniscule, but it is a huge component.

Once you have decided the content-side of the mobile website, you can dig into the technology side. The easiest way and most time efficient option in the long-run would be to create a responsive site. This is an identical site, but it works better with mobile devices.

Mobile search is the future. It has surpassed desktop search, and is going to continue to place desktop’s in the future. At this rate, desktop’s will probably not even exist in 10 years (actually I bet you $100 there will be some type of projection that comes off your mobile device, and whenever you need to see something bigger, or work on something, you simply project it onto your wall. IDK just thinking out loud). Until next time fellow smarketer…

JAY

“Blog so hard, got a broke clock, rolleys that don’t tick-tock” – Jay-Z (pretty sure he said that once, could be wrong.)

Is Mobile Marketing Really Going to Last?

Email Marketing is Not Dead… Just Think Outside the Inbox.

When I wake up in the morning, I get out of bed, walk over to my Windows Phone, and turn off my alarm. Prior to turning off my phone I quickly skim through my emails that I have accumulated since I went to bed. 9 times out of 10 these emails are “spam”. The only thing that I read from these emails is the headline. I don’t even open them. I am not engaging with this email whatsoever.

NOPE

I have participated in email marketing while interning at Bellingham Marine. We would use a service called MailChimp, where they coined the term “Send Better Email”. Which is just that. They allow you to send better email. MailChimp allows you to customize emails using templates. They also offer tips on what to do regarding wording of headlines, when to send out an email to get the most exposure, and much more.

A popular podcast by the name of “StartUp” (which I am halfway through) advertises MailChimp throughout their podcast series. I would highly recommend checking out MailChimp and the podcast “StartUp”. Maybe even get a hat for your cat.

Back to Bellingham Marine. One of my early tasks while interning, was to create an E-newsletter. This was an excellent experience because I was able to learn how to use MailChimp. Another reason why it was an excellent experience was because I know what we were doing wrong.

Our E-newsletters were blasted out to 903 subscribers. Out of those 903 subscribers, 305 (35.6%) of them actually opened them, and out of the 305 people who opened the email, only 81 (9.5%) of them actually clicked on the links provided. A 35.6% open rate is not too bad. But it can be better and I will tell you why.

Hubspot created an awesome video series that talked about the importance of email marketing. One thing that really stood out to me that they talked about was the idea of sending out an email from a personal account. What I mean by that is, don’t send it out from News@YourCompany.com. Send it out from CodyHulsey@YourCompany.com. By doing this you are personalizing this E-newsletter. This will increase open-rate by 3-5%. Crazy, I know. Something so simple, can make such an impact.

Another point that Hubspot brought up was that you need to know your audience. They broke it down to a simple equation called, “CATS”. Right content + right audience + right timing = success. Next time I release a E-newsletter or mass email of some sort, I am going to make sure that I break up our audience in to targeted lists. One of these lists can be geographically segmented. Bellingham Marine has clients that are in different countries. For these clients we can figure out a time to send out that E-newsletter where it hits them at the perfect time. Not 3AM in the morning. Another type of segmentation that I will be doing is firmographic segmentation. This is where you segment by company size, company type, and/ or industry. I will be setting up a different headline for marina coastal engineers that will be more compelling than “Bellingham Marine E-newsletter”. Instead I will create a headline like, “E-newsletter: coastal engineers MUST read”. Or something even better. You can even perform A/B testing on small segments to figure out what really sticks with your subscribers. You want to capture your audience. You want the email to add value, not ask for it.

Think of yourself as the CAT in this situation. You are taking that lead on a journey with the right content, right audience, and right situation. Which results in success. The man below is obviously happy that you took him on that journey.

CATS

But at the same time you can’t just change the headline and not change the copy. The copy is arguably the most important part in an E-newsletter (headline is also up there). To create more effective E-newsletters, personalize the email copy. Change keywords that are more valuable to that segmented audience. Change paragraphs, change CTA’s, and change the benefits. Get creative and figure out what really makes your segmented happy. What questions are they dieing to have answered? Figure them out. Personalized emails see 14% higher click-through rates and 10% more conversions. This will take some extra time, but it will be well worth it.

Christoper Lester believes that you should create a continuous flow of email marketing that is consistently hitting your potential prospects. When I first read this, I thought to myself, “So you want me to spam my email recipients?”. But then I kept reading and my thoughts changed. If you are creating a series of automated emails that get blasted out once a day, twice a day, or even more, you want to make sure that the emails you are blasting out are beneficial to the recipient. You want to solve their problems. You want to come off as an authority that knows what they are talking about. When you are consistently sending out valuable information, that recipient will consistently be opening that information to learn about what you have to say. This doesn’t mean send out E-newsletters every single day, it means send out short-text email’s that are packed with content that resonates with your subscriber.

When a subscriber recognizes that you are consistently answering their questions during the buyer’s journey, they will leave the awareness stage and then enter the consideration stage. During the consideration stage make sure to send them more impactful content whether it is webinars, case studies, FAQ sheets, product whitepapers, or third-party reviews. By doing this it shows that you truly care about them, and that you want to help them in the consideration process. If that lead enters into the decision stage. During this stage you want to send them free-trials, ROI reports, product demos, consultations, and estimates and quotes. Figure out where your buyer is during his/ her journey. Then hold their hand throughout the rest of that journey (as corny as that might sound).

HoldingHands

Last night I met with Lucas Mack, who is the CEO of 4th Avenue Media. Mack told me something that really stuck with me. Mack told me something along the lines of, “The minute you break your promise of sending out information every day, or every week, you lose the trust of that subscriber. They will never come back because you are not truthful. You are a liar. No one wants to be friends with a liar”. This really resonated with me because I realized that sometimes I would not post on Facebook for a while, or post a picture on Instagram. I was breaking my promise of posting consistently. From this day on, I am going to make sure that we are being as consistent as possible and staying to true to our word.

Email marketing is not dead. But what is dead, is the email that you receive that is not personalized to YOU. Make your subscriber feel like they were the only one that received that email. I hope that you have changed your mind about email marketing, and have realized that it alive and well. Email marketing is here to stay and will only become more popular in the future. Until next time fellow smarketer…

Waving

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Email Marketing is Not Dead… Just Think Outside the Inbox.

How to Create an Effective Landing Page

I don’t know about you, but I sure do love a beautiful landing page. I instantly bookmark or screen-shot that page for future viewing and inspiration on how to improve my own landing pages. A landing page can be seen almost as a first interview. When you show up to an interview, you are wearing your nicest professional attire, probably just got a haircut (or put some extra time into making it look perfect), shaved your face, maybe even splashed a little bit of cologne or perfume on. You are most likely wearing what the people in that building are wearing (sometimes even a little nicer). By doing all of this, you are showing them that you belong there, that you deserve to work there. You can think of a landing page in the same way. Except the landing page is the person interviewing for the job, and the visitor is the person hiring. When that visitor shows up to your site, they want to feel like they can relate to it, feel like they can connect and bond with it. They want to feel engulfed in an experience that is different from every other site. In the end they want to hire you, or in e-commerce language, purchase your products or services.

Suprised

Before I explain how to create an effective landing page, I want you to know the difference between a landing page and a home page. The people who are viewing your home page are most likely people who have already known about your website, they might have Bing/ Google searched you, or were refereed to by a friend. The people who are viewing your landing page, don’t know you. They found something online that linked you back to your page. According to Hubspot, the believe the perfect definition is: a website page specifically designed to convert visitors into leads. This person needs to be convinced that your product or service is beneficial to them. Now that we have that cleared up… let’s learn about creating an effective landing page.

So how do you create an effective landing page? Well, according to Mashable, they have generated some good ideas on how to do this.

  1. Make it clean, and simple-to-use
  2. Offer a clear call to action and robust incentives
  3. Design attractive, click-ready creative

According to Renee Warren, co-founder of Onboardly, stated that, “If you do something as simple as including a demo video on the landing page of your website, it can increase conversions by 10-20%.” For instance, Stussy had the below video on their home page of their website quite some time ago and would be great on a landing page if they were ever trying to increase their leads or even get potential buyers email addresses. This video was created for the collaboration between Bape x Stussy and incorporates a sense of eeriness and mystery while the hard-hitting deep bass instrumental from A$AP Ferg is playing in the background. When people view this video they feel like they will essentially become a bad-ass when they are wearing this clothing. They will be the type of person who rides dirt bikes and quads around the city and feel above the law. This video really spoke to the target audience that they were aiming at and the collection was a HUGE hit. This video gave the visitor of the home page an extra incentive to purchase the clothing (or possibly not). If they were able to incorporate this into a landing page, I believe that it would really speak to their target audience and generate a lot of leads.

It is also extremely important to know your target audience, and what they would like to see. This video might not do so well for a Dove commercial promoting its newest line of soap that has a small percentage of lotion in it. Figure out your audience, and then create a landing page that they will love.

CopyBlogger created a nifty 49-page eBook that talks about landing pages. Everything from the do’s and don’ts, to tips and tricks on how to increase conversion success. I decided that I would be a nice guy, and point out some of important things that CopyBlogger mentioned, and save you some time. You’re welcome.

5 landing page mistakes that crush conversion rates

  1. Creating a headline that sucks: The headline is a HUGE part of the landing page. It is your chance to really capture your target audience. A great headline will mask the mistakes that you made down the page (if there are any, of course).
  2. Using your regular site design: When you really want to boost your traffic and conversion rates, you want to create a landing page that draws in the eyes, and doesn’t cause your prospective buyer to become distracted by all the other distractions. Lose the clutter.
  3. Asking for more than one thing: When people are given lots of choices they become uncertain on what they actually want. Psychologists have done studies on people who are given choices vs. just given something. For instance, someone will be more happy if they are just given a piece of candy, then if they were given a choice to pick between two different flavors of candy. An effective landing page asks for one specific action. Make sure to be clear about what you are asking for too. If you don’t, then you will kill your conversion rates.
  4. Ignoring the basic aesthetics: Bad fonts, ugly colors, weird highlighting, and terrible graphics. That my friend, are the ingredients for a terrible landing page. A great landing page utilizes all these ingredients and creates a delicious landing page.
  5. Being lazy: The average web user actually spends 80% of their time above the fold. This is extremely important when figuring out what should be at the top of the page. You want to put your most valuable content above the fold because there is a high probability that your target audience will not see it if it’s not. Don’t be lazy about grabbing and holding attention!

Are you still with me fellow smarketer?

ClintAgreeing10 Tips for Writing the Ultimate Landing page

  1. Make sure your headline refers directly to the place from which your visitor came or the ad copy that drove the click: Match the language as close as possible. You want to keep this consistent, because if you don’t, then you will lose that visitor.
  2. Provide a clear CTA (Call to action): Tell your visitors what to do, and be creative. You want them to see this CTA! CopyBlogger recommends that you do a minimum of 2 calls to action in a short landing page, and 3-5 in a long landing page.
  3. Write in the second person – you and your: the prospective buyer doesn’t give a damn about your company, product, or the service, if it doesn’t benefit them in some way. If you are a clothing company, emphasize that when they are wearing your clothing, you look beautiful. If you are a technology company, emphasize that your customer’s life will be a lot simpler when they are using your new device. Show them the benefits.
  4. Write to deliver a clear, persuasive message, don’t try to show off your creative side by coming up with a creative phrase: CopyBlogger said something that I thought was quite interesting, “This is business, not a personal expression of your art”. You want your customer to feel persuaded, not simply think that you came up with a catchy phrase.
  5. You can write long copy as long as it’s tight: Your reader will keep on reading your long copy as long as it is capturing. You want to build up to it and keep them wanting to figure out why they want to use your product. One of my favorite quotes is from Mark Twain, which is, “If I have more time, I would have written a shorter letter”. Keep this in mind when you are writing copy.
  6. Be clear on your goals: Keep your body copy on point and consistent.  You don’t want you reader to be distracted by offerings that you bring up and ultimately leave your webpage. Know your goals as a company.
  7. Keep your most important points at the beginning of paragraphs and bullets: this ties back to rule #5 in that you want to capture your audience and make them HAVE to read your copy in its entirety. A lot of the time your readers are just skimming through the text. Make sure they are able to know what you are offering, and why it is beneficial to them without having them slow down.
  8. People read beginnings and ends before they read middles: With this in mind, keep your strongest points and arguments in these positions.
  9. Make your first paragraph short: Keep it 1-2 lines (lines, not sentence). Remember the Mark Twain quote. Less is better.
  10. Write to the screen: simply take a piece of paper to the screen and position the buttons where you would like them. Figure out what you want to have “above the fold”.

Soon you will be laughing at your competition because you have so many leads, but not just any type of leads, you have qualified leads.

LaugingChristianBale

As a young smarketer, I felt inclined to do a little more research on landing pages and went over to Hubspot Academy and watched a 45 minute video on the anatomy of a landing page. Hubspot brought up some interesting points, one thing in particular was that they referred to a landing page as your digital sales reps. These digital sales reps are up 24/7, 365 days a year. They generate the leads, so that the human beings that work for your company can spend their time forging relationships with those leads.

Hubspot’s Landing pages best practices:

  • Write clear, concise, compelling headlines
  • Explain the value and importance of the offer to your persona
  • Use bullet points to make information more digestible.
  • Select the appropriate number of form fields for your offer.
  • Remove navigation and all links.
  • Include a relevant image, gif or short video.
  • Add social media share icons.
  • Add testimonials when relevant.
  • Use industry awards and recognition.

This is a great start to creating an effective landing page. The landing page is arguably one of the most important parts of a website. It’s the first impression that you leave on an individual. Make that first impression count, and show them why their life will benefit immensely after purchasing your product or service. Make sure to collect data and figure out if the landing page is actually boosting your conversion rates. You can also try A/B testing to figure out which landing page is the most effective. If you want to learn more about landing pages, check out the eBook CopyBlogger created. Until next time fellow smarketer…

TheWolf

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How to Create an Effective Landing Page

How to Grow Your Online Community

Whenever I view a blog, I like to feel captured, and feel as if I must finish reading the text in its entirety. I really love articles and blogs that make me feel like I am a more intelligent individual once I have completed the reading. That is my goal while typing out these blog posts. I want you as a reader and potential blogger to trust that when you visit my site, you are going to leave feeling like a marketing expert. I also like to incorporate humor as much as possible, because why not?

LEO

In this blog post I am going to talk about social media management. Social Media is awesome and booming. If you have not read the post that I created last week, please do. I packed in a bunch of valuable information that I believe is quite powerful and will be beneficial to your company (or for personal use). But this week I am covering social media management and the importance of growing your online community,  the do’s and don’ts of social media etiquette, Klout, and Tumblr.

I did some research on a social media management website by the name of, HootSuite. Hootsuite is pretty radical. You can monitor all of your social media platforms in one place, schedule when to post things, check out what people are saying in your communities, get certified in social media management, and much more. If this is your first time hearing about HootSuite, then I encourage you to check it out (after you have read this blog post of course).

Growing your online community

As you probably know, an online community is a group of people rallying around a shared, common interest, value, or goal. This community can take place on any social media platform, such as Facebook, Twitter, LinkedIn, and more.

When you invest time into your community, it benefits it your company in many ways…

  1. It allows you to build deep relationships with people who are in your industry, share interests in products, services, or expertise.
  2. When you add value to your community, it creates brand loyalty among your community. They feel like you have invested your time into them, so they want to return the favor.
  3. Don’t frown upon negative feedback. All feedback is good feedback. This gives you a chance to fix the problem or at least apologize for that problem. A lot of the time the customer just wants to be heard. They want to know that you are truly sorry for whatever happened.
  4. Engage in conversation with them. When you interact with your community, they love it! When A$AP Rocky starts responding to his followers on Instagram, his fans go nuts. It becomes a huge discussion and everyone tunes in.

Below is A$AP Rocky. He is a pretty cool dude, and will be releasing his sophomore album this year (album title TBD).

RockyWhen you are growing your community it is important for your brand to have a personality that is consistent. No one wants to interact with brand that is bi-polar. It could be entertaining from an outsiders perspective but it would not be too inviting for the people who would want to interact with you as a brand.

Leverage your community. You can use this community as a way to figure out the strengths and weaknesses of your company. A way to do this is by having quizzes. Quizzlet offers great survey systems that are quite easy to use, and offer lots of user-customization. Ask good questions, and record the data. You can use reverse innovation to figure out what your company should invent next. Or even having a net promoter score system where you ask a simple question like, “Would you recommend our company to a friend or family member”, they would then rate the company on a 1-10, where 10 is highly likely, and 1 is not likely at all. The world is yours.

Earth

Engage with influences and advocates. If you are able to get in contact with an influencer, then you are golden. For instance, when Kanye West co-signs clothing brands and wears them around town, that clothing brand blows up. All of their clothing sells out faster than you can say, “Yeezus”. Find influencer’s in your community. One way to do this is through Facebook Search Graph. This is a very interesting tool that I had no idea existed until I researched Hootsuite’s website. Essentially what you can do is, type into the search bar, “Bloggers who like Supreme”. Then it will list every blogger that likes the clothing brand Supreme. You can use this to your advantage. Find influencers that have liked your brand and reach out to them. Don’t be annoying though and expect them to promote your brand for free, a lot of the time you will have to entice them in some way. Give them something for free, or pay them!

Brand advocates can be just as good as influencers. Brand advocates are people who love your brand, and talk about it on social media. It is important to give these people recognition. Give them a favorite, or even reply to their tweet explaining that you appreciate their support. This will build a relationship with them and most likely get really excited that you communicated with them. When people who I follow get re-tweeted or mentioned by someone famous they tweet instantly right after something along the line of, “@KANYEWEST JUST MENTIONED ME”. Interact with your brand advocates, it pays off in the short and long run.

Kanye

You want to acquire followers that are going to engage with you. You don’t want a ton of followers that never mention you, or comment on your posts. I always find it funny when I stumble upon someone’s Instagram account and they will have 12k followers but only 50 likes on each photo. They either bought those followers, or they post content that sucks.

If you find that a lot of your target audience is not on social media, reach out to them offline. A good way of doing this is by interacting with customers and asking them to follow them on Facebook. This might spark their interest into setting up an account, and when they tell people why they decided to get on Facebook, they will say because of your brand, and in return check you out. Another way to reach that community that is not online is through events. When you are at trade-shows or farmers markets, talk to your community. Bring them to the world of social media. You can even host contests to entice them to join Facebook. For instance, when I first made Bellingham Marine an Instagram account, we hosted a contest. This contest was for the first 50 followers. If you were among the first 50, then you got a free prize. This triggered their curiosity and made them sign up for Instagram and follow Bellingham Marine.

The Do’s and Don’ts of Social Media Etiquette

Be yourself. As cheesy as that sounds, it’s really true. Don’t feel like you have to change the way you communicate. But at the same time, be mindful of your audience. You might not want to get too comfortable and post pictures of you and your friends partying on the weekend.

Be Transparent. Everything that you post online is forever available. My Mother always told me, “If you would be embarrassed of it being on the front page of the NY Times, then don’t post it”. This is important, especially for a business.

Play by the rules. It is a public environment and you don’t want to annoy people. Be conscious of what you are posting and don’t over post. Don’t forget the 80/20 rule.  Also check out the rules on Facebook, Twitter, and so on. Your company probably has rules about social media, so make sure to be up-to-date with those as well.

Listen Frequently and Engage. Listen to your community. Converse with your community, this is a great way to get your voice out there, especially if you want to display authority on a given subject. Consumers love and trust brands that display authority. Figure out what they like, and you can use that as a way to market to them

Be Respectful. Miscommunication is not uncommon on social media. I can be very sarcastic at times and find myself refraining from using it on social media. It can be hard to tell if someone is sarcastic online, even over text message. You want to remain courteous. If you are not, you can come off as cyber bullying. This would be a nightmare for a brand, and could create a community that would do everything they can to make sure that you don’t stay in business.

Do you have Klout?

Klout is pretty cool. It is a service that measures how influential you are online. It basically collects all the engagement you get from your social media platforms and rates your on a 1-100 scale. For instance, the image below is a Klout score of President Obama and Justin Bieber. Obama and Bieber are very influential people offline, and online.

Klout can benefit you in two ways:

  1. Klout is a great way to measure what content resonates with your audience. This is useful because you can figure out what content gets you the most engagement.
  2. Klout does a thing called, “Klout-put”. Klout-put puts you in contact with companies that want influential people using their products and basically gives them free merchandise. For instance, RedBull gave me a free subscription to their RedBulletin, because of my Klout score.

Storytelling on Tumblr with Ari Levine

Tumblr is booming as a social media platform. Hootsuite got in contact with Ari Levine, who is the Brand Strategist for Tumblr. Mr. Levine talked about Tumblr and why it is so great. I am going to summarize some of the key takeaways for you…

  • Tumblr is all about creativity. When you design your site, you have the freedom to do whatever you want. Creatives love Tumblr, because it allows them to explore and showcase their creativity skills.
  • Experiment and have fun with it. Mr. Levine thinks creating GIF’s are a great way to do this.
  • Tumblr users are highly engaged. On average, a person who goes on their dashboard to view pictures, GIF’s, videos, and etc, spends 18 minutes. Mr. Levine compared this example to TV. Tumblr users would rather spend 18 minutes online then watching a TV-show.
  • You create an audience, and you are part of an audience. Find people who love the same things you do, and use that to your advantage.

That concludes this blog post. I hope it was very engaging, and you feel like you are ready to grow your social media community, practice proper social media etiquette, boost your Klout score, and engage on Tumblr. Until next time…

GOT

 

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How to Grow Your Online Community

The Three-Headed Dragon of Content Marketing

Recently I was stumped on what to receive from my parents for Christmas. I was having the hardest time deciding whether to get money which I could put towards rent, or a pair of headphones. Of course, I picked the headphones. But this didn’t happen until I performed extensive research on what was the best headphones out on the market. It first sparked my interested when Kanye West’s Creative Director, Virgil Abloh posted a pair of headphones on his Instagram page. Prior to seeing this post, I was interested in some over the ear headphones, but I couldn’t figure out where to start to find the right pair. I have owned five different types of Beats By Dre in the past, and wanted something new, reliable, and had a sense of authenticity. Mr. Abloh posted about these headphones with a caption of, “another unboxed. I lose an average of 4 of these per year. I can’t be the only one. @atrak? @diplo? Aguillaumeberg? @_benjib?”. I read that caption and my frame of reference switched from social to prospective buyer. My instant thought was, “Who makes these headphones?”. The fact that Kanye West’s CD, who is also a pretty famous DJ who travels all over the world to DJ parties, has THESE particular headphones, makes me feel a sense of trust that they are of higher quality and reliable. ESPECIALLY since he tagged famous DJ’s such as Atrack and Diplo. I read the comments that people left, and they too were intrigued by the headphones and said things like, “What headphones are these?”, and “What headphones are they?”. Luckily, people in the comment thread said things like, “Nothing better than HD25s :-)”, “At least 4-6 pairs per year. This year I lost 4 and a half”, “Are theses the HD 25-1 II?”, “Custom HD25 strong look tho”. These comments informed me of what the headphones were, as well as, that they were of high quality, and simply dope. So immediately I did a Google search and BOOM they were at the top of the page. along with a pair that were $50 off on Amazon.com. I pressed on the Amazon link, and what do you know, the comments on the page were saying that they were the best headphones ever, and so on. At that moment I knew exactly what I wanted from my parents for Christmas.

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The above story is a strong example of content marketing. Content Marketing is all about building an audience, and it was quite evident that Sennheiser did so with their brand. A very interesting eBook created by Scribe, called The Business Case For Agile Content Marketing. In this eBook they break down content marketing and talk about the importance of it, and how valuable an audience is.

Instead of purchasing access to an audience through the media, such as a commercial in between plays in the Seahawks vs. Packers game (GO HAWKS), your company actually becomes the media. ***Mind Blown*** With that said, I would highly recommend that you keep reading, and take notes.

As you know, the traditional way of lead generation and sales process has changed immensely. People don’t want to be sold too, they gather the information that they want, when they want, from who they want. They get recommendations from friends, they search the web for answers to their problems, they post on social media, and so forth. These people already have an opinion on your brand before you even market to them, and they probably don’t know there difference between your brand, and your competitors. Before I even viewed the image that Mr. Abloh posted on his Instagram, I didn’t know the difference between Beats by Dre, Bose, and Sennheiser. I saw them as being quite equal. I knew that some Beats by Dre tended to market towards the younger generation, while Bose and Sennheiser was for the more classy individual, who tends to be in an older age group. For companies that are looking to stand out among their competition,  they need to exercise content marketing.

Companies need to recognize that content marketing is VERY effective. A component of content marketing is teaching. When you are creating compelling content that speaks to the customers needs, answers their needs, and informs them why they need this particular product, you are teaching them instead of pitching. Once you have taught them, they view your company as having authority, which consumers love, because it gives them a feeling of reassurance that your product was the right choice for them.

A key component of content marketing is that you are giving away your compelling content for free, and not paying for marketing elsewhere. Obviously this is a lot cheaper, and in the long run more effective. The longer that you create compelling content, the more reliable, and authentic you come off among your prospective buyers. In result, Google recognizes this, and places your blog, or site at the top of its search results. Google also ranks the writer that is writing the content, this is called AuthorRank.

Many companies fall to a dilemma, that I like to think of as the three dragons vs. the three-headed dragon. Take for instance the three dragons situation, these three dragons named, Content, Social Media, and SEO are all flying to this village to burn it down because they don’t like how they are being treated by the village people. While they are flying, Content gets tired, and decides that he wants to stop and take a nap. Now there is only two dragons flying to the village. Then all of a sudden, what do you know, Social Media gets hungry, so he decides to stray from the mission and go find some live-stock to BBQ, now you are only left with one dragon, SEO. SEO gets to the village and ultimately gets killed because he didn’t have backup from his dragon friend’s Content, and Social Media. Whereas if they were morphed together, they would have been able to get to the village all together, and use three times the fire to take down the village. People tend to think of content marketing, social media marketing, and search engine optimization as three different categories that if you perform each one individually, then you will get a positive result. When in actuality, you need to morph all three of those categories together because each component plays off of each other.

ThreeHeadedDragon

Content

The foundation element is of course, content. This content has to be effective though. The content speaks to the audience, answers the audience’s questions, informs the audience, and teaches them. It must make them want to step away from their lives to give your product a chance. You want to create audience-focused content as if social media and search engines don’t exist. Give it your all when it comes to speaking to them.

Social

If you are able to perform effective social media marketing then it will lead to content distribution. This is what social media hubs are all about! People love compelling content, so compelling that they feel the need to share it to all 800+ of their friends. The people who are able to create compelling content are constantly having their content shared, and are the social media king’s and queen’s. When people share your content, Google gets notified, and it registers to them that it is in fact, high quality content.

Search

This is the last component that you need to master. When you are creating content, you are writing it for the people who will love it. These people give your company that positive reassurance by sharing it on social media platforms, linking it to their blogs, and content sites. Google takes all of this information in and if you’re a company that demonstrates authenticity, high-value, authority, and something that people want to see when they search Google, they place you at the top of the page. With that said, you still need to tweak the way you deliver your information, so that Google will in fact be notified that you are worthy of being ranked higher than your competitors. For instance, if you are talking about outbound marketing and instead of using the words outbound marketing in your text, you are calling it OldLawn marketing because it is ugly and dead. This would be quite funny, and your viewers might think the same, but good wouldn’t understand it. Google is smart, but not human smart.

As a marketer, you need to step into the shoes of your audience. If they are on Facebook talking to friends, they are not in the “buy-buy-buy-buy” mood. They are in the socialize mood. You as a marketer need to figure out a way to get into their conversations, so that they can relate to you as a company. Content marketing is an audience building path, not necessarily a conversion-to-customer path.

Since I like to consider myself a “Smarketer”, which is a smart marketer, I naturally like to continue to expand my knowledge on topics pertaining to marketing. Which is why I went over to the website of Content Marketing Institute, and read an article titled, The 5 Pillars of Successful Content Marketing. I encourage you all to read this article as well. One thing that really stood out to me in this article, was that 2 million blog posts are being posted everyday. Which is slightly discouraging considering that this blog post will be one in two million posts today. But you can view it as a competition. You want your creative, compelling content to be heard right? Well, practice the techniques that I have talked about, and see if you can beat out your competition, and ask yourself……

WhereAreMyDragons

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The Three-Headed Dragon of Content Marketing

Figuring Out The Best Configuration.

Here we are once again discussing what is going on in the marketing world. Not only what’s going on, but what is actually helping businesses succeed when it comes to conversion rates. The topic that I am going to discuss is A/B testing.

First and foremost, A/B testing is pretty cool stuff. In short, A/B testing is basically figuring out which web design will create the most conversions. You might be thinking, “But how does one measure the metrics for such a complex situation that originally requires one to say, ‘we think’, instead of, ‘we know’?”. Well fellow unique visitor, a fantastic company by the name of Optimizely, created a A/B testing system, so that you don’t have to guess anymore. What a great group of people.

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A/B testing allows you to figure out whether or not the new additions to your website are going to increase conversions. In the olden days, you had to play the guessing game. You would sit around with your co-workers and say things like, “I think that if we change the background color to something that eluded to happiness then the customer will purchase the item because they are in a good mood, and want to keep that good mood going, because the more you buy the happier you get, right???”. Now you can actually test the waters for the new “happy” design and see if it is worth changing the site code. A/B testing measures customer sign-ups, downloads, purchases, or whatever your goals as a business are. A/B testing takes the guessing game out of the optimization equation and backs up your decisions with data. I once had a wise-marketing professor tell me, “Marketing is all about data now”. He couldn’t have been more correct.

So how is A/B testing performed? A/B testing involves testing the original website version against the updated website version. An A/B tester basically splits down the middle of the visitors that go to your website and interact with it. Half go to the original version, and half go to the updated version. Then once they have sufficient data to say that one version is better than the other, they let you know. If you are still a little confused on the subject, take a look at the diagram below that Optimizely created.

OptimizelyI myself have a clothing company called, SomeFire. During its lifetime as a business I have sold four different articles of clothing. My first collection was released in 2012 which was a Givenchy-inspired tee shirt. My next collection was tank-tops, which was dropped in 2013. My past collection was long-sleeve t-shirts and hoodies, which was released in 2014. This year is going to be a big year for SomeFire, because I am cooking up a special surprise for the consumers. When I release my next clothing collection, I am going to use A/B testing in the checkout funnel. I am first going to try something simple, like changing the color of the “purchase” button. Usually I have a black “purchase” button but I am going to try something small, like a green “purchase” button. Once I have collected data on the most effective “purchase” button, I will move on to bigger things i.e. website layout.

Below is from the last collection of long-sleeve t-shirts.

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I like to think of myself as an aspiring soon-to-be marketing master. Which means that I go the extra mile to really learn about marketing topics. For instance, I read an article called, Practical Guide to Controlled Experiments on the Web: Listen to Your Customers not to the HiPPO. When the title mentions HiPPO, it is not talking about the ever-so ugly Hippopotamus amphibius. HiPPO stands for Highest Paid Person’s Opinion. In this article they discuss lots of different ways to make sure that the controlled experiments that you are running, are being done right, and evaluated correctly.

In the article they really get down to the nitty-gritty when it comes to the data portion of A/B testing. They evaluated two different check out processes, one had a coupon option, and then one had no coupon option. When they tested the coupon option they lost 90% of their revenue. The reason this happened was because the customers would reevaluate their order and think about if they are paying too much for this product, or possibly go browse the internet hopping that they would find a coupon. This is a valuable lesson when operation an eCommerce site. You want to make sure that the design choices that you make don’t prevent sales.

While reading this article, they used an example of A/B testing that made me really want to think of my own, so guess what? I did. A good way to think of A/B testing is through parenthood. When parents have their first born child (controlled group) they feed that child certain foods, give him/ her certain responsibilities, give them certain freedoms, and so forth. They then mentally measure the toll that it took on that child whether it was good, or bad. So now when the second child (the treatment group) is born they can try different things on that child. Maybe its less freedom, or more responsibilities, and etc. They then can compare the two and figure out which one seems “all there”. So now when the third child comes along they know exactly what to do and what not to do.

A now famous analystics mastermind by the name of Amelia Showalter opened up a new way to do A/B testing for political campaigns. Showalter was behind the “Hey There” emails from President Obama. During the 2012 election, Showalter and colleagues of her’s tested different ways to create an effective email campaign to raise money. They were very surprised to find that people liked the “ugly” e-mail format. Traditionally one might think that a potential donator wants to see the most professional email from their president, which is in fact the opposite. After extensive A/B testing they found out that the headline of, “I will be outspent” would generate the most donations bringing in $2,540,866.

Businesses can learn a lot from Showalter when it comes to A/B testing. You need to try the most unorthodox things to try and see what the outcome would be. Showalter did not think that the headline of “I will be outspent” would be a hit, until they tried it. Showalter did not think that bright yellow portions of the email to attract the eyes of the potential donator would be a hit, until they tried it out. Showalter did not think that having HTML style “donate here” button’s would be a hit, until they tried it out. Businesses need to realize that they can reach more of an audience if they implement A/B testing into their business, and try out different options. But businesses need to realize that their email list doesn’t want to be bombarded with emails 10 times a day. I myself recently had to unsubscribe to the Nordstrom email list because I was getting blasted with emails 10 times a day. In return, it made me want to do the opposite of press on them.

I hope that you learned some valuable information about A/B testing, and that you use it when you feel that it will be effective, and a great way to get more from you customers. Until next time fellow unique visitor.

ObamaKick

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Figuring Out The Best Configuration.

Analytics Opens Doors

Web analytics, two words that can create endless opportunities for your company. So, What is Web Analytics? In short, it is the study of the impact of a website on its users.

A great article was written by The Forrest Wave, titled Web Analytics, Q2 2014. In this article they talk about the importance of Web Analytics, who is the best web analytics vendor when it comes to Adobe, AT Internet, Google, IBM, SAS Institute, and Webtrends.

I understand that you are probably extremely busy and don’t have time to read a 15 page PDF. Well, it is in fact your lucky day. Because I am going to talk about the key takeaways from this article and my personal insights. So get ready to have your mind BLOWN.

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When you want to measure your customer’s digital activity, you want to use web analytics. You may be asking yourself, well what does it measure exactly?

  • Web analytics vendors have become very intelligent when it comes to collecting data from different digital touch-points i.e. social, mobile, rich media, etc. They collect all the data and then bring it all together. They also feature application programming interfaces (APIs). You may be asking yourself what are APIs, and why should I care about them? In short, APIs essentially let one application talk to another.
  • These vendors provide insights to the business user community. This is great because you will be able to stay up-to-date on what is happening in the digital intelligence community.
  • They support an intelligent, customer-based view of digital interactions. Each vendor varies in their capabilities. All of the vendors that Forrester Wave has analyzed have implemented unique visitor volume estimates in at least some of their reports, and most can entertain different levels of intelligence within cross-channel, cross-session funnels and visitor scenarios. The vendors that offer something extra special, are the ones that can recognize individual visitors and associate them with previously unrecognized interaction trails.
  • Digital intelligence is right at the touch of your fingers. Vendors know that this something that companies want and need, but this is what differentiates them from one another. The best vendors support predictive analytics within their web analytics tools.

To figure out what vendor to go with, you need to known what your current and future digital intelligence needs are. The Forrester Wave decided to evaluate the six vendors under these three conditions.

  1. Current offering: Evaluate each vendor on each characteristic of data handling; metrics, dimensions, and correlations; reporting and analysis; application usability and administration; integration; and service and support.
  2. Strategy: Compared the product and corporate strategies of each vendor.
  3. Market Presence: Evaluate each vendor’s financial strength, current clients, and employee base.

Aaaand the leaders are, Drum roll please.

DrumRollPlease

  1. Adobe
  2. IBM
  3. Webtrends
  4. AT Internet
  5. Google
  6. SAS Institute

Adobe is the cream of the crop. Adobe has packaged web analytics into a broader digital analytics offering the largest number of enterprise web analytics clients. Adobe offers SiteCatalyst with Discover, Genesis, Data Warehouse, Report Builder, Dynamic Tag Management, and Insight into a premium offering. Adobe has invested a lot of energy into creating a powerful software option. If Adobe wants to maintain its front-runner position then they need to make the more advanced analytics more usable for business users.

IBM offers a more broad range of options that are marketing, commerce, and customer experience platforms. IBM supports cross-channel engagement tracking through all of IBM’s platforms. Since IBM acquired Coremetrics they have had the opportunity to strengthen digital analytics by continuing to build out core analytics and data collection capabilities, supporting stronger integration of behavioral analytics, eCommerce platforms, and the recently acquired Xtify mobile analytics solution. One thing that IBM should work on in the future is not forgetting about its original web analytics customers feeling left in the dust.

AT Internet is a new leader because they have been persistent into breaking into the European market and into high growth areas such as Russia, Latin America, and Southeast Asia.

Webtrends offers a product that introduces data through APIs and real-time data streams. One of the highest revenues, produces innovative products, customer support, and partnership ecosystem.

Google takes pride in its ease of use while delivering data as fast as possible. Before I read this article I always thought Google was the A1 steak sauce of Analytics. Being a strong performer is still a huge accomplishment.

SAS Institute has a strength in customer analytics, SAS offers something different for its current customer base. Out of all the vendors that were evaluated SAS Institute finished last. This does not mean that SAS does not offer anything great, they are still a contender, they just don’t compete with the likes of Adobe, IBM, and etc.

Since being intrigued by Google Analytics, I adventured over to the Analytics Academy and watched the videos that they have provided. One video in particular I thought was quite interesting. The video was called conversions and conversion attribution. The reason that I found this so interesting was because they talked about something called last-click attribution which is actually the most common type of attribution. “Last-Click” means that whatever the consumer pressed on to lead to that ending transaction, gets the credit. During high school I played soccer competitively for Emerald City Football Club and Seattle United. I would play center-midfield, and I would often pass a beautiful ball to someone and then they would pass to the forward, and then the forward would score. The two people who would receive credit was the person who got the assist (not even that sometimes!), and the person who scored the goal. In result, I wouldn’t receive credit for my beautiful pass even though I was a major attribute to that play. Justin Cutroni, Google Analytics Evangelist said during the video, “That’s why it is important to understand the value of each channel, you need to know which role it has played in your customer’s journey to conversion”. If you are able to break down the exact route that let to that transaction, you are able to figure out what channels are the most useful.

So what it really comes down to is what are your goals for your company? Hopefully by viewing this blog you will have more of an understanding of web analytics, as well as the vendors that offer the best web analytics.

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Analytics Opens Doors

Who Am I?

HEY.

Who Am I?

My name is Cody Hulsey. I am currently a senior at Western Washington University, and will be graduating after spring quarter (2015) with a major in business administration w/ a concentration in marketing. I love music, high-end fashion, abstract art, the internet, marketing, and working-out.

The reason I am taking Digital Marketing

The reason I am taking marketing 476 aka Digital Marketing, is simply because I want to further my knowledge in the area of marketing. Digital Marketing is on fire right now. I want to be able to use the skills that I have learned while taking this course to help businesses succeed.

What I would like to learn from Digital Marketing

As I stated earlier, digital marketing is on fire right now. I would like to become certified in HootSuite, Google Analytics, HubSpot, and Google AdWords. I strongly believe that having all four of these certifications on my resume will make me more valuable and desirable for future employers.

While interning at Bellingham Marine, I have dabbled in HootSuite, but I would like to enhance my knowledge of the crafty social media management dashboard.

I would also like to dip my toes in coding. I have always been fascinated by it, and would like to become more knowledgeable of the subject.

Knowledge and Skill Requirements for Marketing Jobs in the 21st Century

I thought the reading was very interesting. Especially since soon I will be looking for an entry-level job. The article written by Regina Pefanis Schlee and Katrin R. Harich is very eye-opening and something that I will most definitely bookmark for future review.

The article talks about the knowledge and skill requirements for marketing positions whether they are entry-level to senior-level. Technical skills are more important than conceptual skills. It also touches base on what industries are the most prominent in certain cities. Each city represents a region in which the study was done.

One thing that I found interesting was that Monster.com is more popular than CareerBuilder.com because Monster.com filters out duplicate listing of the same job. After viewing Monster.com, the user-face seems to be quite inviting (aside from the fact that the company is called, Monster). While CareerBuilder.com seems to be more boring, and the color scheme is nothing exciting, very similar to Facebook. I have not used either of these sites yet to hunt for a job, but I am confident that I will have to in the future. With that said, Monster.com will be my first choice.

Something that I thought was interesting and compelling was the fact that Internet and technology companies dominate the Seattle metropolitan area. I am very aware that the Seattle area is the stomping grounds of Microsoft, and Amazon. But I was unaware of the fact that Nintendo is considered one of the big dogs when it came to technology in the Seattle metropolitan area.

When viewing the technical skills (Table 2), it was quite evident that an entry-level employee must have MS Office skill (58.4% of job postings). But as you climb the ladder to upper-management positions, you will find that only 25% of the postings require MS Office skills. Which makes you think that they assume that you already have those skills, or if you never have to use them.

While viewing the meta-skills (table 3), I found it interesting that 13% of job postings for entry-level positions require that you have ethics. But for upper management only 4.7% require ethics. Once again, it makes you wonder whether or not it is assumed that you already have strong business ethics, or if you are not in a position where business ethics are not required (doubtful).

Marketing graduates need to obviously be able to possess oral and written communication skills. But also have technical skills that they can use to perform business analytics. Marketing graduates need to be able to use CRM systems and be able to understand the information and data that they are finding/ receiving.

Constantly stay abreast of the industry trends, and don’t be afraid to try the newest things. Fortune magazine has described a phenomenon called, “50 and Fired”. One of the reasons this happens might be because of age discrimination, but it also can be the fact that they are not staying at the forefront of the technology industry. They are staying in the past and using out-dated software programs. For their career to be profitable and healthy, they need to be able to get with the times.

DBM aka Database Marketing is something that needs to be taught in marketing curriculum’s. Universities need to recognize the fact that there is a massive benefit to offering a marketing technology degree. This will prepare their students for the real world, and will generate a lot of positivity for the university, and in return have higher amount of students applying to their university.

In the article written by Maureen Morrison for Advertising Age, called What’s Required of the Next Generation of Marketers, Morrison states, “At one time ‘you could be a functional expert in one very narrow area of marketing tactics,’ said Tome Collinger, associate dean and department chair-integrated Marketing Communications at the Medill Schoolat Northwestern University. ‘Back in the day, if you were a direct or data marketer or PR specialist, that was enough.'” I thought this was very interesting and relates to what I mentioned above about “50 and Fired”. Back in the day you didn’t have to be highly diverse to make a living. Now you have to a wide range of skills that you are able to use in an effective matter.

Forrester Interactive Marketing Forecast 2011 to 2016

The article written by Shar VanBroskirk is quite interesting, and truly makes you think about the future of marketing. 10 years ago, people would not have been able to predict where we are right now with marketing. For instance, social media is the way to go (for most businesses, but not all) and was not foreseeable 10 years ago. Every time I hop onto Facebook (which is honestly becoming quite infrequent) I see numerous ads, and they get thousands of likes. So it was quite obvious that consumers are enjoying this type of marketing.

Social media is quite inexpensive. I have promoted my own clothing brand, SomeFire.com, and I am able to reach thousands of potential customers all over the world for as little as $20. When businesses use social media to promote their business, they are cutting costs, and can use that saved money elsewhere.

Another interesting and important form of marketing is e-mail marketing. For the longest time I thought that sending ad campaigns through e-mail is the most archaic way to get businesses voice out there, especially with the option of ad campaigns getting sent directly to your spam folder. But recently I have noticed that I have been clicking on e-mails that have enticing headlines which at times can be click-bait, but for the most part are offering something that is of my interest. Businesses can utilize e-mail in so many ways. They can have you subscribe to their e-newsletter, or find out when they have new products. I believe e-mail marketing has come a long way and is only going to get better.

Forbes writer Jayson DeMers wrote an article called, The Top 10 Benefits of Social Media Marketing. In this interesting article Mr. DeMers says, “According to Hubspot, 92% of marketers in 2014 claimed that social media marketing was important for their business, with 80% indicating that their efforts increased traffic to their websites. And according to Social Media Examiner, 97% of marketers are currently participating in social media but 85% of participants aren’t sure what social media tools are the best to use.” I found this to be quite compelling. In the fact that, social media is something that is very prominent in our marketing world right now. I hardly ever watch TV, but I love to browse the internet, and that is where I see the most commercials, whether if it is a friend of mine that shared a comical Old Spice commercial, or if it is one of those mandatory commercials that you have to watch while you wait for your YouTube video to play.

State of Digital Marketing Talent

One thing that really stood out to me while reading this article was that there is a talent gap in digital marketing. Having a digital marketing team that is homogenous, and doesn’t rely on others to do certain aspects of the job for them is powerful, and in return your company will produce A1 marketing. After a survey was created, they found that only 8% felt strong across all digital areas. That is quite a small percentage. I believe that if the other 92% of they respondents analyzed what they were weak in, how they could fix that problem, then they will see a significant change in their marketing as a company.

I also found it interesting that one-third of the companies have groomed interns into full-time employees. I believe that if they created a system that really prepared and trained the interns and raised that percentage, then they could save money on hiring and training new people, as well as, produce the cream of the crop level entry employees.

Entitlement is becoming popular around young employees. I recently had this conversation with my boss. My boss thinks that college graduates come out of the gates and want to climb to the top as fast as possible. They watch movies like Wolf of Wall Street and they think that all that success and money came to Jordan Belfort over-night. They need to realize that you need to struggle, put in your 10,000 hours and prove that you deserve that raise, or promotion.

According to an article written called, How college students think they are more special than EVER: Study reveals rocketing sense of entitlement on U.S. campuses  states, “Psychologist Jean Twenge and her colleagues compiled the data and found that over the past four decades there’s been a dramatic rise in the number of students who describe themselves as being ‘above average’ in the areas of academic ability, drive to achieve, mathematical ability, and self-confidence.” I believe that it is important to believe that you excel in all four of those categories but I also think that it is important how you present yourself in the workspace. I believe that it is important to show your ‘above average’ capabilities in your work and not just talk about it.


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Who Am I?